Softech - Alcatel Lucent Partnership

Softech Microsystems is Authorized Reseller of Alcatel-Lucent Products and Solutions in Pakistan.

About Alcatel-Lucent OmniPCX Office

Alcatel-Lucent OmniPCX Office is a pre-configured server which allows small and medium businesses to enjoy enterprise-class business telephony. A key component in the Alcatel-Lucent Office Communication Solutions, the OmniPCX Office is easy to deploy, easy to manage, and extremely cost effective. Installing an OmniPCX Office is the first step to improved customer service, enhanced business operations, and reduced operational risks. The OmniPCX Office meshes seamlessly with the Alcatel-Lucent Extended Communication Server. Together, they provide advanced telephony services, secure high-speed internet and e-mail, and shared access to contacts, calendars and documents. These services are available to employees in the office and while they are traveling or working from home. The OmniPCX Office also supports call center, softphone and third-party XML applications.

Key Benefits

• Easy to use: specially designed to be used by small and medium businesses which do not have dedicated in-house IT staff,
• Cost effective: low-cost installation, integration, maintenance and training ensure a quick return on investment,
• Scalable: modular architecture which grows with your business and can support up to 240 users,
• Open and future proof: supports all major industry standards for internet, voice and data communications,
• Secure: integrated components include firewall, proxy server, cache server, IP VPN server,
• Lower telecoms costs: supports IP voice and data communications as well as traditional telephony,
• Better customer service: queue management and welcome services for incoming calls,
• Improved productivity and efficiency: remote management of voicemail and messaging services, single administration interface for all components.

Key Features

• An integrated, modular, state-of-the-art communication server that supports advanced TDM and IP business-class telephony,
• Complete, user-friendly voice communications including embedded voicemail, personal assistant, automated attendant and integrated CTI server,
• Supports analog, digital, IP and mobile phones and PC softphones,
• Pre-announcement: on-hold music and messages,
• Automated attendant: voice-activated management of incoming calls,
• PIMphony Basic PC telephony (upgrades to PIMphony Pro and PIMphony Team also available),
• Call-forwarding: automatic transfer of incoming calls,
• Automatic call distribution: call-routing software,
• EasyContact Call Center (can be upgraded to OmniTouch Contact Center Office).

Alcatel-Lucent OmniPCX Enterprise

Softech Microsystems is Authorized Reseller of Alcatel-Lucent Products and Solutions in Pakistan.

About Alcatel-Lucent OmniPCX Enterprise

The Alcatel-Lucent OmniPCX Enterprise is an integrated, interactive communications solution for medium-sized businesses and large corporations. The solution combines traditional telephone functions with support for Internet-based telephony and multimedia communication. The OmniPCX Enterprise provides a suite of unified communication applications, including a Web softphone, along with unified messaging and personal assistant applications. Based on a single software platform, the OmniPCX Enterprise is compatible with multiple operating systems, provides powerful communications servers and features an independent infrastructure.

Key Benefit

• Easy to manage, deploy and maintain.
• Lower total cost of ownership (TCO) through: fast and simple deployment and maintenance, reduced cost for integrating new applications, lower telecom bills from the use of VoIP, and improved user efficiency.
• Boosts employee productivity and customer interaction by delivering full services to all staff members at all locations.
• Protects IT investment for large and medium-sized companies.
• Enables smooth migration towards new multimedia communications, whatever the existing network and IT infrastructure.
• Provides medium-sized companies with the same advanced features as larger companies, without needing dedicated, high-level technical resources and staff.

Key Features

• Unified communications applications provide access to all communications services from any location, any device (e.g., GPRS mobile phones, digital and analog phones, Web browsers, PDAs, etc.).
• Web softphone improves real-time communication flow, providing access to corporate directory, messaging systems, third-party CRM/ERP applications, etc.
• Unified messaging and personal assistant applications provide easy access to messages anywhere, anytime, with call routing and screening functions available from any device.
• Enables companies to interact with customers through a variety of communication methods, including voice, fax, e-mail, Web conferencing, etc.
• Single, multi-OS software platform compatible with a large variety of hardware platforms tailed for any enterprise configuration.
• Powerful communication servers, installed on standard equipment, provide high-level performance and reliability.
• Open, flexible system with an independent infrastructure, enabling the integration of all existing IT resources and ensuring the system can evolve as needed.
• Standards-based solution optimized for multi-site and distributed environments, providing advanced services all across the organization, including branch offices and teleworkers.

IP PBX

POINTS TO CONSIDER WHEN BUYING AN IP PBX

Many companies are making the change to IP based PBX systems. The main reason is because of the flexibility and cost savings involved. With so many IP PBX options in the market place, where do you start? We created a list of essential tips when choosing an IP PBX.

Robust and Reliable

Just because the phone system has swapped from traditional proprietary technology into a software based phone system doesn't mean they are reliable without growth. Choose a company with many years experience in the market place. Like any software product, it takes time to evolve and create a reliable solution.

Feature Rich

Look for a VoIP Phone System which allows for the normal features found in the PBX. Features are important so why should you lose out on features you are used to using today?

Special features like cell phone support, voicemail, voicemail to email, conference rooms, paging, intercom which are included in the price as standard, are a good place to start. Look for the features included in the IP PBX which are normally charged as extra in traditional systems, you may be surprised at what is included in the price.

Consider the ability to have one PBX Phone System at the office and still have the option work from home on the same system and even keep the same extension as the office, this maybe something which makes your mind up straight away. Yes with an IP PBX you should be able to have two phones or more connected to a single extension.

Allow for the ability to integrate with other applications. Does the PBX integrate with Microsoft products such as Exchange 2007, OCS or CTI applications. You should also bear in mind the integration with different IP Phones or PSTN Gateways.

Operating Systems

Yes, the PBX now runs on a server based platform. Make sure you are comfortable using the operating system of the IP PBX vendor. If you have problems this could make or break the success of your new PBX phone system.

Support

Choose the right partner to purchase your new IP PBX from. If you don't have the resources in house to do the deployment, hire or contact a suitable partner. Nothing is ever free and time is money. If your IT department is capable of deploying the new IP PBX make sure they go on training.

Training

Choose a company who offer regular training courses. Just because the IT department can handle the aspects of IP, networks, phones, software and firmware doesn't mean they know how to configure the PBX. It is always good to send two people on training, just in case one leaves or is on holiday.

Secure

Was my old traditional phone system secure - no! It is very easy to tap in to a call on traditional phone system. So too is an IP PBX, so make sure the IP PBX you choose has the ability to offer encryption.

Internal eaves dropping is probably worse than someone outside listening in.

The security topic should never be underestimated.

Interoperability with IP Phones and PSTN Gateways

Make sure the IP PBX you choose works with a wide range of IP Phones and PSTN VoIP gateways. The choice is vast, however not all products are the same, so ensure you know it works with the IP PBX.

Softech -Dlink Partnership

Softech Microsystems has signed D-Link Partnerships in May 2012 for Pakistan Region. Now Softech Microsystems has complete range of D-link Products for Softech’s Huge Clientele.

About D-Link

D-Link is a global leader in connectivity for small, medium and large enterprise business networking. The company is an award-winning designer, developer and manufacturer of networking, broadband, digital electronics, voice and data communications solutions for the digital home, Small Office/Home Office (SOHO), Small to Medium Business (SMB) and Workgroup to Enterprise environments. With millions of networking and connectivity products manufactured and shipped, D-Link is a dominant market participant and price/performance leader in the networking and communications market.

D-Link delivers a wide range of powerful networking and connectivity solutions designed to bring exceptional value to business at the enterprise, workgroup and departmental processing levels.

D-Link remains a worldwide leader and award-winning designer, developer, and manufacturer of connectivity solutions for consumers in the digital home.

D-Link offers robust distribution, access and value-added solutions for the telecommunications market.

D-Link has mastered these activities with increased agility and introduced the right product to the right market at the right time with increased consistency and success for Consumer, Business and Broadband market segments.

BUSINESS PRODUCTS

• D-link Network Switches
• D-Link Power Over Ethernet
• D-Link Network adapters
• D-link  Storage
• D-Link Business WLAN
• D-Link VoIP Telephony
• D-Link Network Cameras
• D-Link Print Server
• D-Link VPNS Firewalls
• D-link  3G Mobile Routers
• D-Link Cable/DSL Routers
• D-Link KVM Switches
• D-Link Cable/DSL Modem

Softech IP PBX

Softech Microsystems offers D-Link IP Telephony Product Line.

Communication is vital to a company's success. A solid and dependable hardware platform to run powerful phone software is central to this goal. That is why D-Link and Microsoft have come together to create the next-generation business phone system. D-Link's VoiceCenter® is the clear choice for today's productivity and efficiency-minded businesses.

The DVX-8000 is an Intel-Celeron® based Asterisk® IP PBX it features an Elastix™ Asterisk distribution with various combinations of telephony ports, can be equipped with up to 32 analog ports, or a single PRI module.

Features

• AS PBX
• Configurable as core IP or hybrid PBX.
• Switches calls & Manages routes.
• Connects callers with the outside world over IP/analog (POTS) and digital connections.
• AS GATEWAY
• Configurable as media gateway.
• Bridges legacy PSTN to the expanding world of IP telephony.
• Conversion between a wide range of communications protocols and media codecs.
• AS MEDIA/FEATURE SERVER
• Provides IVR and Conference Bridge.
• Automated attendant and unified messaging.
• Can replace aging legacy voicemail systems.
• IN CALL CENTER
• Features built-in ACD systems.
• Additional remote IP agent capabilities.
• Advanced skills-based routing.

The DVX-8000 supports up to 160 PSTN Analog phones ports with external Gateway units. It can handle up to 300 users and up to 60 concurrent calls. Internet IP telephony, also called Voice over IP (VoIP), is defined as the transport of telephone calls over the Internet as standard Internet data packets. Internet telephone calls can originate from traditional phone handsets via phone line-to-Internet (Analog Trunk) gateways, by PCs using software, or embedded devices (IP Phones). Most of the interest in Internet telephony is motivated by cost savings and ease of developing and integrating new services. Internet telephony integrates a variety of services provided by the current Internet and the Public Switched Telephone Network (PSTN) infrastructure.

The DVX-8000 offers all of the essential telephony features required for medium to enterprise businesses. Features such as call forwarding, call hold, follow me, and voice mail. Incoming calls are directed by the integrated auto-attendant and hunt groups to assist callers to their destinations. It can utilize standard phone lines via an external phone line gateway or cost effective Internet telephony services.

EXTENSIONS ANYWHERE

The DVX-8000 supports up to 300 extensions, which can be located anywhere with Internet access. Multiple units can be used to increase the number of extensions or unite a company that has many locations under a single PBX system.

EASY WEB CONFIGURATION

The PBX phone features are user adjustable via the DVX-8000's web configuration tool. The administrator assigns each extension a profile of telephony features, which allows the best match for a user's job function. Each user can fine-tune their assigned profile via the web to match their daily business schedule.

CONFERENCE BRIDGE

Phone conferencing is typically an expensive external hardware or service. The DVX-8000 includes a phone conferencing bridge, which makes it unsurpassed for value and features. Users are able to schedule and invite parties to conferences via the web configuration.

 

Softech Signs Partnership with Alcatel Lucent for Pakistan

Softech Microsystems has been in Telecom business in Pakistan since 1987. Mostly associated with Voice Telecom, Softech has now partnered with Alcatel Lucent to leverage its huge Clientele. To provide Voice as well as Data, Information security and Video solutions to its Loyal customers all over Pakistan.

These Products include Contact center, IP Telephony, Networking, Visual solutions, Unified Communication etc.