Softech - Alcatel Lucent Partnership

Softech Microsystems is Authorized Reseller of Alcatel-Lucent Products and Solutions in Pakistan.

About Alcatel-Lucent OmniPCX Office

Alcatel-Lucent OmniPCX Office is a pre-configured server which allows small and medium businesses to enjoy enterprise-class business telephony. A key component in the Alcatel-Lucent Office Communication Solutions, the OmniPCX Office is easy to deploy, easy to manage, and extremely cost effective. Installing an OmniPCX Office is the first step to improved customer service, enhanced business operations, and reduced operational risks. The OmniPCX Office meshes seamlessly with the Alcatel-Lucent Extended Communication Server. Together, they provide advanced telephony services, secure high-speed internet and e-mail, and shared access to contacts, calendars and documents. These services are available to employees in the office and while they are traveling or working from home. The OmniPCX Office also supports call center, softphone and third-party XML applications.

Key Benefits

• Easy to use: specially designed to be used by small and medium businesses which do not have dedicated in-house IT staff,
• Cost effective: low-cost installation, integration, maintenance and training ensure a quick return on investment,
• Scalable: modular architecture which grows with your business and can support up to 240 users,
• Open and future proof: supports all major industry standards for internet, voice and data communications,
• Secure: integrated components include firewall, proxy server, cache server, IP VPN server,
• Lower telecoms costs: supports IP voice and data communications as well as traditional telephony,
• Better customer service: queue management and welcome services for incoming calls,
• Improved productivity and efficiency: remote management of voicemail and messaging services, single administration interface for all components.

Key Features

• An integrated, modular, state-of-the-art communication server that supports advanced TDM and IP business-class telephony,
• Complete, user-friendly voice communications including embedded voicemail, personal assistant, automated attendant and integrated CTI server,
• Supports analog, digital, IP and mobile phones and PC softphones,
• Pre-announcement: on-hold music and messages,
• Automated attendant: voice-activated management of incoming calls,
• PIMphony Basic PC telephony (upgrades to PIMphony Pro and PIMphony Team also available),
• Call-forwarding: automatic transfer of incoming calls,
• Automatic call distribution: call-routing software,
• EasyContact Call Center (can be upgraded to OmniTouch Contact Center Office).

Alcatel-Lucent OmniPCX Enterprise

Softech Microsystems is Authorized Reseller of Alcatel-Lucent Products and Solutions in Pakistan.

About Alcatel-Lucent OmniPCX Enterprise

The Alcatel-Lucent OmniPCX Enterprise is an integrated, interactive communications solution for medium-sized businesses and large corporations. The solution combines traditional telephone functions with support for Internet-based telephony and multimedia communication. The OmniPCX Enterprise provides a suite of unified communication applications, including a Web softphone, along with unified messaging and personal assistant applications. Based on a single software platform, the OmniPCX Enterprise is compatible with multiple operating systems, provides powerful communications servers and features an independent infrastructure.

Key Benefit

• Easy to manage, deploy and maintain.
• Lower total cost of ownership (TCO) through: fast and simple deployment and maintenance, reduced cost for integrating new applications, lower telecom bills from the use of VoIP, and improved user efficiency.
• Boosts employee productivity and customer interaction by delivering full services to all staff members at all locations.
• Protects IT investment for large and medium-sized companies.
• Enables smooth migration towards new multimedia communications, whatever the existing network and IT infrastructure.
• Provides medium-sized companies with the same advanced features as larger companies, without needing dedicated, high-level technical resources and staff.

Key Features

• Unified communications applications provide access to all communications services from any location, any device (e.g., GPRS mobile phones, digital and analog phones, Web browsers, PDAs, etc.).
• Web softphone improves real-time communication flow, providing access to corporate directory, messaging systems, third-party CRM/ERP applications, etc.
• Unified messaging and personal assistant applications provide easy access to messages anywhere, anytime, with call routing and screening functions available from any device.
• Enables companies to interact with customers through a variety of communication methods, including voice, fax, e-mail, Web conferencing, etc.
• Single, multi-OS software platform compatible with a large variety of hardware platforms tailed for any enterprise configuration.
• Powerful communication servers, installed on standard equipment, provide high-level performance and reliability.
• Open, flexible system with an independent infrastructure, enabling the integration of all existing IT resources and ensuring the system can evolve as needed.
• Standards-based solution optimized for multi-site and distributed environments, providing advanced services all across the organization, including branch offices and teleworkers.